Privacybeleid

    Privacybeleid

    Your privacy and data security are our top priorities

    Last updated: January 2026

    Introduction

    LostMyPassPro provides professional password recovery services for encrypted files (ZIP, RAR, 7z, PDF, MS Office). This Privacybeleid explains how we collect, use, and protect your information when you use our service.

    By uploading files to our service, you agree to the collection and use of information in accordance with this policy.

    User Responsibility for Uploaded Files

    By uploading files to LostMyPassPro, you acknowledge and agree that:

    You agree not to upload files containing illegal content, copyrighted material without authorization, or any content that violates applicable laws.

    You accept full responsibility for any consequences arising from your uploaded files and waive all claims against LostMyPassPro, its operators, and service providers. LostMyPassPro is not liable for any legal, financial, or other consequences.

    Information We Collect

    We collect minimal information necessary to provide password recovery services. This includes your email address to send recovery results and service notifications. Your email is used solely for communication and is never shared with third parties.

    Files you upload are retained only while needed for recovery and result delivery. Original files, previews, and generated outputs are automatically deleted no later than 30 days after upload. Payment and service records may be retained separately without file contents.

    We may collect technical information such as IP address, browser type, and device information for security and service improvement purposes.

    How We Use Your Information

    We use the information we collect for the following purposes:

    • To process password recovery requests and deliver results
    • To send recovery results and service notifications via email
    • To improve our service and prevent abuse
    • To comply with legal obligations

    Data Security

    We implement industry-standard security measures to protect your information. File uploads are encrypted in transit using SSL/TLS and customer-content artifacts are automatically deleted according to the retention schedule below.

    All uploaded files are validated before processing to ensure safety and integrity. Strict access controls ensure only authorized systems can process your files.

    We continuously monitor our infrastructure for security threats and apply security patches promptly to maintain the highest level of data protection.

    Data Retention

    Original uploads, previews, and generated unlocked files are deleted as soon as they are no longer needed and always no later than 30 days after upload.

    We retain only the hash of your file and the recovered password (if found) for your account history. You can delete this information at any time through your dashboard.

    Email addresses are retained for account management and service communication purposes.

    Your Rights

    You have the following rights regarding your personal information:

    • Access: Request access to your personal data
    • Deletion: Request deletion of your data at any time
    • Portability: Request a copy of your data in a portable format

    Third-Party Diensts

    We do not sell, trade, or rent your personal information to third parties. We may use trusted third-party service providers to assist in operating our service (e.g., email delivery, payment processing), but they are bound by confidentiality agreements.

    We may disclose information if required by law or to protect our rights and safety.

    All third-party providers are carefully vetted and comply with applicable data protection regulations.

    Cookies

    We use essential cookies for session management and service functionality. We do not use tracking cookies or third-party analytics that collect personal information.

    We do not use tracking cookies or third-party analytics that collect personal information. We respect your privacy and minimize data collection.

    You can control cookie settings through your browser, but disabling essential cookies may affect service functionality.

    Changes to This Privacybeleid

    We may update this Privacybeleid from time to time. We will notify you of any changes by posting the new Privacybeleid on this page and updating the "Last updated" date. You are advised to review this Privacybeleid periodically for any changes.

    We will notify you of any significant changes by posting the new Privacybeleid on this page and updating the "Last updated" date at the top of this document.

    You are advised to review this Privacybeleid periodically to stay informed about how we protect your information.

    Neem contact op

    If you have any questions about this Privacybeleid or wish to exercise your rights, please contact us:

    Neem contact op: Go to Contact Form

    By using LostMyPassPro, you acknowledge that you have read and understood this Privacybeleid and accept full responsibility for the files you upload.