Refund Policy
Refund Policy
Our transparent refund policy for password recovery services
Last updated: January 2026
Success-Based Pricing Model
LostMyPassPro operates on a success-based pricing model. This means:
- You only pay if we successfully recover your password
- If the password is not found, no payment is charged
- No upfront costs or subscription fees
When Refunds Are Available
Password Not Recovered
If we cannot recover your password, no payment is charged. You do not need to request a refund as no payment was made.
Technical Issues
If you experience technical issues that prevent password recovery (e.g., service outage during your recovery attempt), you may be eligible for a refund or re-attempt, subject to review.
When Refunds Are Not Available
Refunds are not available in the following cases:
- Password was successfully recovered and provided to you
- Password recovery attempt was completed but password was not found (this is covered by success-based pricing - no payment is charged)
- You changed your mind after payment was made for a successfully recovered password
- File format was not supported (please check supported formats before uploading)
- File was corrupted or damaged
How to Request a Refund
If you believe you are eligible for a refund:
- Contact us at support@lostmypasspro.com
- Include your order/transaction ID and email address used for the order
- Provide a detailed explanation of why you believe you are eligible for a refund
- We will review your request within 3-5 business days
- If approved, refunds will be processed within 7-10 business days
Contact Us
If you have any questions about our refund policy, please contact us at:
support@lostmypasspro.com