Refund Policy

LostMyPassPro operates on a fair, success-based pricing model. This means:

• You only pay if we successfully recover your password and deliver it to you
• If the password is not found, no payment is charged and no refund is necessary
• No upfront costs, hidden fees, or subscription charges
• You confirm the password works before finalizing payment

This model ensures you only pay for results, making our service risk-free for unsuccessful recovery attempts.

If we cannot recover your password, no payment is charged. You do not need to request a refund as no payment was made. This is the core benefit of our success-based pricing model.

If you experience technical issues that prevent password recovery (e.g., service outage during your recovery attempt), you may be eligible for a refund or re-attempt, subject to review.

We evaluate all refund requests fairly and transparently. Our support team will review your case and respond within 3-5 business days.

Refunds are not available once the password has been successfully recovered and provided to you, or if you changed your mind after payment was made for a successfully recovered password.

If password recovery was completed but the password was not found, no payment is charged under our success-based pricing model, so no refund is necessary.

Upfront or Password Recovery PRO fees are strictly non-refundable as they cover direct operational costs, including server costs, electricity, and 24-hour cluster maintenance provided immediately upon order.

Refunds are also not available if the file format was not supported or the file was corrupted or damaged. Please verify your file format and integrity before uploading.

If you believe you are eligible for a refund, contact us at [email protected] with your order/transaction ID and email address used for the order.

Provide a detailed explanation of why you believe you are eligible for a refund. We will review your request within 3-5 business days and respond with our decision.

If your refund is approved, it will be processed within 7-10 business days and credited to your original payment method.