Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 2026
Introduction
LostMyPassPro provides professional password recovery services for encrypted files (ZIP, RAR, 7z, PDF, MS Office). This Privacy Policy explains how we collect, use, and protect your information when you use our service.
By uploading files to our service, you agree to the collection and use of information in accordance with this policy.
User Responsibility for Uploaded Files
By uploading files to LostMyPassPro, you acknowledge and agree that:
You agree not to upload files containing illegal content, copyrighted material without authorization, or any content that violates applicable laws.
You accept full responsibility for any consequences arising from your uploaded files and waive all claims against LostMyPassPro, its operators, and service providers. LostMyPassPro is not liable for any legal, financial, or other consequences.
Information We Collect
We collect minimal information necessary to provide password recovery services. This includes your email address to send recovery results and service notifications. Your email is used solely for communication and is never shared with third parties.
Files you upload are processed securely for password recovery and automatically deleted immediately after successful recovery or within 24 hours if recovery fails. We do not store file contents permanently—only the file hash and recovered password (if found) for your account history.
We may collect technical information such as IP address, browser type, and device information for security and service improvement purposes.
How We Use Your Information
We use the information we collect for the following purposes:
- •To process password recovery requests and deliver results
- •To send recovery results and service notifications via email
- •To improve our service and prevent abuse
- •To comply with legal obligations
Data Security
We implement industry-standard security measures to protect your information. All file uploads are encrypted in transit using SSL/TLS, and files are automatically deleted after processing or within 24 hours.
All uploaded files are validated before processing to ensure safety and integrity. Strict access controls ensure only authorized systems can process your files.
We continuously monitor our infrastructure for security threats and apply security patches promptly to maintain the highest level of data protection.
Data Retention
Uploaded files are deleted immediately after successful password recovery or within 24 hours if recovery fails.
We retain only the hash of your file and the recovered password (if found) for your account history. You can delete this information at any time through your dashboard.
Email addresses are retained for account management and service communication purposes.
Your Rights
You have the following rights regarding your personal information:
- •Access: Request access to your personal data
- •Deletion: Request deletion of your data at any time
- •Portability: Request a copy of your data in a portable format
Third-Party Services
We do not sell, trade, or rent your personal information to third parties. We may use trusted third-party service providers to assist in operating our service (e.g., email delivery, payment processing), but they are bound by confidentiality agreements.
We may disclose information if required by law or to protect our rights and safety.
All third-party providers are carefully vetted and comply with applicable data protection regulations.
Cookies
We use essential cookies for session management and service functionality. We do not use tracking cookies or third-party analytics that collect personal information.
We do not use tracking cookies or third-party analytics that collect personal information. We respect your privacy and minimize data collection.
You can control cookie settings through your browser, but disabling essential cookies may affect service functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this document.
You are advised to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Contact Us: Go to Contact Form
By using LostMyPassPro, you acknowledge that you have read and understood this Privacy Policy and accept full responsibility for the files you upload.

