Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 2026
Introduction
LostMyPassPro provides professional password recovery services for encrypted files (ZIP, RAR, 7z, PDF, MS Office). This Privacy Policy explains how we collect, use, and protect your information when you use our service.
By uploading files to our service, you agree to the collection and use of information in accordance with this policy.
User Responsibility for Uploaded Files
By uploading files to LostMyPassPro, you acknowledge and agree that:
- You are solely responsible for the content of all files you upload to our service.
- You warrant that you have the legal right to access and process the files you upload.
- You agree not to upload files containing illegal content, copyrighted material without authorization, or any content that violates applicable laws.
- You accept full responsibility for any consequences arising from the content of your uploaded files and waive all claims against LostMyPassPro, its operators, and service providers.
- LostMyPassPro is not liable for any legal, financial, or other consequences resulting from the processing of your files.
Information We Collect
We collect minimal information necessary to provide password recovery service
Email Address
We collect your email address to send you recovery results and service notifications. Your email is used solely for communication purposes and is never shared with third parties.
Uploaded Files
Files you upload are processed securely for password recovery. Files are automatically deleted immediately after successful password recovery or within 24 hours if recovery fails. We do not store file contents permanently—only the file hash and recovered password (if found) for your account history.
Technical Information
We may collect technical information such as IP address, browser type, and device information for security and service improvement purposes.
How We Use Your Information
- •To process password recovery requests and deliver results
- •To send recovery results and service notifications via email
- •To improve our service and prevent abuse
Data Security
We implement industry-standard security measures
Encryption
All file uploads are encrypted in transit using SSL/TLS
Automatic Deletion
Files are automatically deleted after processing or within 24 hours
File Validation
All uploaded files are validated before processing
Access Control
Strict access controls ensure only authorized systems can process files
Data Retention
Uploaded files are deleted immediately after successful password recovery or within 24 hours if recovery fails.
We retain only the hash of your file and the recovered password (if found) for your account history. You can delete this information at any time through your dashboard.
Email addresses are retained for account management and service communication purposes.
Your Rights
- •Access: Request access to your personal data
- •Deletion: Request deletion of your data at any time
Third-Party Services
We do not sell, trade, or rent your personal information to third parties. We may use trusted third-party service providers to assist in operating our service (e.g., email delivery, payment processing), but they are bound by confidentiality agreements.
We may disclose information if required by law or to protect our rights and safety.
Cookies
We use essential cookies for session management and service functionality. We do not use tracking cookies or third-party analytics that collect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@lostmypasspro.com
By using LostMyPassPro, you acknowledge that you have read and understood this Privacy Policy and accept full responsibility for the files you upload.