What to prepare
These details help with the first profile check.
- DOC or DOCX and the approximate Word version
- The exact prompt shown before or after opening
- Whether text is visible and selectable
- Safe password fragments or patterns you remember

First determine whether Word refuses to open the document or only refuses to edit it. Those are different protection layers.
A password prompt before the document is visible usually means the file is encrypted for opening. Record whether it is DOC or DOCX and keep an untouched copy. Word for Mac does not provide a universal forgotten-password reset for encrypted documents.
Recovery process
A password prompt before the document is visible usually means the file is encrypted for opening. Record whether it is DOC or DOCX and keep an untouched copy. Word for Mac does not provide a universal forgotten-password reset for encrypted documents.
Restrict Editing, read-only mode, permissions, and a file lock may be the real cause. Check Review controls, sharing permissions, and whether another application still has the file open.
Approximate length, words, years, language, capitalization, and old password patterns can reduce the search space. Send only information you are authorized to share.
These details help with the first profile check.
The outlook depends on the actual encryption profile.
Common situations
Approximate length, words, years, language, capitalization, and old password patterns can reduce the search space. Send only information you are authorized to share.
Next step
Start with format detection and choose the appropriate path only after the file is identified.